Billing Procedures and Emergency Handling Fee
Puget Sound Blood Center's financial department manages the billing for Northwest Tissue Services. Tissue Services requests that clients remit payment to the Blood Center. Billing statements are issued monthly and payment is expected within the following 30 days.
Tissue fees cover the costs of tissue procurement, processing, storage and standard local delivery. A freight charge covering the cost of the shipment is added to each delivery outside of Seattle, and a standard $150.00 emergency tissue handling fee is applied to orders that necessitate shipping outside regular hours of operation.
Tissue Returns
Northwest Tissue Services accepts returned tissues for credit, less a $100 return handling fee per order, if all of the following criteria are met:
- Graft must be returned within 24 hours of scheduled surgery date. Contact a Product Services Coordinator to arrange the return of tissue.
- Packaging must be intact and unopened.
- Graft must have been maintained in an appropriate environment. Frozen or cryopreserved tissue must be kept at -40º C or below. If a Cryoguard was enclosed it must be green.
- Hospital staff must complete, sign and return with the tissue a Northwest Tissue Services Return Criteria form which states that all of these criteria have been met.
Please call a Product Services Consultant at (800) 858-2282 if you have questions on return procedures.